Hey skaters! At Beyond Skate Sales Shop, we’re committed to making sure you’re stoked with your gear. If something isn’t right with your order, we’ve got your back with our straightforward returns and exchanges policy.

Quick Info:
  • Return Window: 15 days from delivery date
  • Condition: Items must be unused and in original packaging
  • Processing Time: 3-5 business days after we receive your return
  • Return Shipping: Customer responsible unless item is defective

What Can Be Returned?

Most items in new, unused condition with original tags and packaging can be returned within 15 days of delivery. This includes:

  • Decks & Completes
  • Footwear (unworn, clean soles)
  • Clothing & Accessories
  • Bearings & Hardware
  • Bags & Headwear

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Helmets (safety equipment)
  • Books & Magazines (copyright protection)
  • Homewares (hygiene reasons)
  • Used or damaged gear
  • Items without original packaging

The Return Process – 4 Simple Steps

Step 1: Submit Your Return Request
Email us at [email protected] within 15 days of receiving your order. Use the template below to make it easy.
Step 2: Wait for Approval
We’ll review your request and email you a Return Authorization Number within 24-48 hours. Do not send items without this number.
Step 3: Package and Ship
Include the original packing slip, wrap items securely, and write your Return Authorization Number on the outside of the package. Ship to:
Beyond Skate Sales Shop
Returns Department
1151 Metz Lane
San Diego, CA 92123
USA
Step 4: Get Your Refund or Exchange
Once we receive and inspect your return, we’ll process within 3-5 business days.

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Hey Beyond Skate Crew, I’d like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date you placed order] Items to Return: [List items and quantities] Reason for Return: [Size issue, defective, wrong item, etc.] Preferred Solution: [Refund / Exchange for (specific item)] My contact info: Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number] Thanks for helping me get this sorted! Keep shredding, [Your Name]

Refunds & Processing Time

Refund Method: Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: International refunds may take additional time depending on your bank and location.

Exchanges

Want a different size or color? We’ll process your exchange once we receive the returned item. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

International Returns

Since we ship worldwide (excluding Asia and select remote areas), international customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service.

Pro Tip: Take photos of the items and packaging before shipping – this helps if there are any issues during transit.

Questions? Our crew is here to help! Email us at [email protected] and we’ll get back to you within 24 hours.

Keep skating, keep pushing—and know we’ve got your back if your gear needs adjusting.

– The Beyond Skate Sales Shop Crew