Hey skaters! Welcome to Beyond Skate Sales Shop – your go-to spot for all things skate. We know you’re eager to get your hands on fresh gear, so we’ve made our shipping and returns process as smooth as a well-executed ollie. Check out the details below to keep your shopping experience hassle-free.

Shipping Info

We ship globally (excluding Asia and select remote areas) to get you rolling fast. Here’s the lowdown on how we deliver:

  • Order Processing: We’ll get your order ready in 1-2 business days after you place it.
  • Standard Shipping: Via DHL or FedEx – $12.95. Your gear arrives in 10-15 days after shipping.
  • Free Shipping: For orders over $50, we use EMS. Delivery takes 15-25 days after shipping.

Note: International orders might face delays due to customs – we recommend tracking your package for peace of mind.

Returns & Exchanges

If something’s not right with your order, don’t sweat it. We’ve got a straightforward returns policy to sort you out. Just follow these steps:

What Can Be Returned?

Most items in new, unused condition with original tags and packaging can be returned within 15 days of delivery. This includes:

  • Decks & Completes
  • Footwear (must be unworn with clean soles)
  • Clothing & Accessories
  • Bearings & Hardware
  • Bags & Headwear

Non-Returnable Items

For safety and hygiene, we can’t accept returns on:

  • Helmets (safety equipment)
  • Books & Magazines (copyright protection)
  • Homewares (hygiene reasons)
  • Used or damaged gear
  • Items without original packaging

The Return Process – 4 Simple Steps

  1. Submit Your Return Request: Email us at [email protected] within 15 days of getting your order. Use the template below to make it easy.
  2. Wait for Approval: We’ll review your request and email a Return Authorization Number within 24-48 hours. Don’t send items without this number.
  3. Package and Ship: Include the original packing slip, wrap items securely, and write your Return Authorization Number on the package. Ship to:

    Beyond Skate Sales Shop Returns Department
    1151 Metz Lane
    San Diego, CA 92123 USA
  4. Get Your Refund or Exchange: Once we receive and inspect your return, we’ll process it in 3-5 business days.

Return Request Email Template

Copy and paste this into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Hey Beyond Skate Crew,

I’d like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date you placed order]
Items to Return: [List items and quantities]
Reason for Return: [Size issue, defective, wrong item, etc.]
Preferred Solution: [Refund / Exchange for (specific item)]
My contact info:
Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thanks for helping me get this sorted! Keep shredding,
[Your Name]

Refunds & Processing Time

Once your return is approved, here’s how we handle the money:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds hit your account in 3-5 business days after processing.
  • PayPal: You’ll see the refund in 1-3 business days after processing.

Note: International refunds might take extra time depending on your bank and location.

Exchanges

Want a different size or color? We’ll process your exchange once we get the returned item. If the new item costs more, we’ll invoice you for the difference. If it’s cheaper, we’ll refund the balance.

International Returns

Since we ship worldwide (excluding Asia and select remote areas), international customers cover return shipping and any customs fees. We recommend using a trackable service and taking photos of items before shipping – it helps if issues pop up in transit.

Questions?

Our crew’s here to help! Email us at [email protected] – we’ll reply within 24 hours.

Keep skating, keep pushing – and know we’ve got your back if your gear needs adjusting.

– The Beyond Skate Sales Shop Crew